PROCESSING + SHIPPING TIMES
- IMPORTANT NOTICE: Due to the overwhelming demand of our watercolor prints sale, our current order processing time is 3-5 business days. Please keep in mind, this is in addition to postal transit times. We're working as quickly as possible to get orders out and sincerely appreciate your patience!
- All artwork is printed-to-order. Once we have processed and prepared your order for shipping, we are unable to make any changes.
- We typically process and ship orders within 1 to 3 business days from the time of payment. Occasionally it may take longer if we have a big surge in our volume of sales, but often times it is quicker [During the Holidays, we will post our holiday shipping deadlines]. You will be notified via email when your order ships - please see our Shipping section below for transit estimates [which indicate how long your order is estimated to take to get delivered to you once we get it shipped].
- If your order is returned to us and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees will apply. When placing your order, please take a few moments to verify that the shipping address you have provided is correct. We cannot assume responsibility for shipping charges, additional shipping charges or replacing items that are misdelivered because of an incorrect or undeliverable address entered at the time the order was placed.
- Please ensure that you have a SAFE location for your order to be delivered to. We have no control over and are not responsible for stolen or damaged packages that result from being shipped to an insecure location. If a package sits outside for a long period of time or in an unsafe location, it could potentially be stolen, broken or opened.
- Europe (10-15 days average.)
- United States & Canada & Australia & New Zealand (2/4 weeks average.)
- Rest of the world (3/4 weeks average.)
- Prints up to size 11x14 are carefully packaged in a sleeve and shipped flat in a rigid photo/document mailer envelope with reinforcing cardboard. These rigid flat mailers are completely biodegradable and made of 100% recycled materials! Prints larger than 11x14 are carefully rolled and shipped in a rigid tube. Note that small and large prints ordered together will all be shipped in a tube.
RETURNS + EXCHANGES
- Postage and packaging charges are not refundable. Goods damaged during delivery will be replaced without charge. If you are unhappy with your order for any reason please contact me within 14 days of receiving your package. I will do my best to resolve the problem quickly.